Franklin Control Systems

Intelligent Motor Controls

Sign In
Toll Free: 1-800-962-3787

FCS Information

Hear what people are saying

KEEP UP THE GOOD CUSTOMER SERVICE...
Great Company Great Service
Good work.
Keep on doing a good job.
Brian Blackburn is pleasure to deal with.
KEEP UP THE GOOD WORK!!!
Very good people to work with they know their product well and get back to you in a timely manner
good customer service
Your guys Rock
Everyone whom i needed to speak to had great kwledge
everything was just great!!!
Angelo and the others treat me real well.
Prices, Inventory, & Service are all good. Shipping time is killer.
Everything is good...Thanks,
Please keep up the GOOD work, and positive customer service.
Quick response to my email request. It was a pleasure to do business with Cerus!
keep up the great pricing.
Have been provided with Great support...our Rep is Tommy Trullinger.
keep up the good work. it's tough out here.
your company has performed admirably every time I've used you.
I was impressed on how fast I got answers and the products shipped the same day I made the order. Keep up the good work, a very satisfied customer.
great customer service!
graet job and product
Keep up the good work!
Wish all our vendors were like Cerus.
Your customer service people do a wonderful job from price and delivery to handling problems.
Excellent responce to a rush order. Everything went as required
Customer was very happy with tech support provided over the phone.
Keep it up
Great job with follow up and love the emailing of ackwledgements and shipping information!!
Rob did an awesome job!
Keep up the good work Guys!
Technical expertise is everything. Your guy's are a pleasure. Thanks Nick
Cerus has great products and great service. Thank you.
I sure appreciate Tommy's quick responses & help. I apprecate the UPS update when shipped also. Thanks
I have always had a great experience when working with Cody and the rest of your staff. Very knowledgable and eager to help.
Great Job
keep up the great work!
This is an on-going job and so far everything is great!
Awesome Job. couldn't of went any better. And the start up guy, Ethan, was totaly awesome.
you guys have great product & follow up
Customer service and starter line is top notch
You make it easy to work with you.
Nice products
Thanks for all of your help!!
Keep up the good work great service
Keep up the good work!
GREAT CUSTOMER SUPPORT PERSONAL.
PLEASURE DEALING WITH YOU
you all do a good job with a good product
Doing a great job!!!
Everything came on time & correct.
you do a good job and are always helpful offering solutions to our situations
Brad Hubbard stepped up to the plate on a warranty issue and solved the problem within minutes - he was of great help!
Your customer service is great! Leadtime is good! Warranty claim is taken care of right away. Great job overall!
Thank you for everythiong & keep up the good work!
I was very Impressed with your service regarding this order.
Order ackwledgments have always been prompt
Do you have an on line catalog?
Technicians who help are the greatest. Thanks for all the help.
Keep up the good work.
You guys rock! :) THANK YOU!!!!
Keep up the good work. You have the best equipment I have ever used.
Keep up the good work, the sales support is excellent
Great service always.
Tommy Trullinger is always very helpful whenever I contact him.
Thanks Brad, you are great!!
Keep up the good customer service.
YOU ROCK
I don't have any problems dealing with Cerus at all.
Just that Brian has been great to work with.
CSD is GREAT! They are always willing to help you out.
keep up the great work !!
I can only say that I wish all venders...... or even a few...... did things the way you do! Thanks!
pe, great job as always!
Keep up the inergetic customer service,and never stop working through us with the end user or installer,customer always gets what they want and needs.
Everyone is very helpful and friendly when I have to contact your office. Any requests are handled quickly & efficiently, which is very much appreciated!
you rock!
Great Product, Great Customer Service! Rob Brown is a great salesman!
Cerus is very user friendly. I have had issues and they understand who the customer is and that is greatly appreciated. is my contact and I appreciate him.
Dylan Hivey does a great job.
Great company. Get the name out.
Very easy to do business with and provide information along the way from order ackwledgment to shipping information, very helpful.
Rob Brown is a great Rep.
well done- everytime I deal w/ Cerus is a good experience
Great Service....Thanks
I kow it is a pain, but I really like prices in catalogs. We are a small shop and do t have the computer on all the time. Your older catalogs had pricing. Even if it is a little out of date, it still is helpful.
keep up the good work
YOU ARE A GREAT VENDER WITH GREAT EMPLOYEES! KEEP UP THE GOOD WORK!
Our Rep Rob Brown is a wonderful assest to our team...He always keeps the lines of communication open to all of us here at H&B Products. Thanks Rob for all your help.
GOOD JOB
Great customer service.
Good people, good company.
Rob Brown does a great job
Couldn't ask for more- Your service is the best! THIS IS TRUE
Cerus rocks! I can't think of an easier organization to do business with.
Everyone is great, fast to respond and able to offer solutions when and if product is not available, which is rare. Thank you
you guys are the best!!!
service is second to none...just trying to figure out our market
Great experience. Every time I am on a business trip i find myseld talking about CERUS starters and what you have to offer.
Cerus is fantastic... the only thing that is holding you back is name recognition.
Your starter take off service is excellent!
Dylan does a superb job. He kws what he is selling, which is comforting, and rare these days.
great company to work with
Thanks for the lead and great job as usual.
you guys are awesome!!!!!!!!!!!!!!!!!
Cerus has the best customer service! Keep up the good work.
KEEP UP THE GOOD WORK!
KEEP UP THE GREAT WORK AND YOUR VERY COMPETITIVE PRICING.THANK YOU
Very fast and friendly service - one of our top vendors for service
Very satisfied with my first order.
The prompt service is greatly appreciated. Thanks.
KEEPING A GOOD INVENTORY !
I want to sell more of your product!!!
Excellent customer service. A pleasure to work with. Everyone I have dealt with has been great.
I always deal with Angelo & he is fantastic at what he does & gives his customers 150%
This project couldn't have went any better. Awesome job.
I would like to stock your products at my store on consignment
I've been sold for a long time on the quality & value of Cerus products, and I actively promote them to my customers.
Always have had a good experience with the sales staff and the product!
Cerus rocks!
Keep up the good work!
Great Product, getting even better
NEVER HAD A PROBLEM THANKS
I have very little failure.
Everyone is always helpful and friendly. I like your automatic order pack and ship info.
Quick response and turn around on orders has been very helpful. Thanks
Alway have had great service and communication. Also when units are shipped, we recieve them usually the next business day. Thanks
Good job, good service, good product, keep it up! Your efforts help us to do a good job for our customers. Thank you.
GOOD WORK !
Enjoy doing business with you guys!
Angelo is always polite, helpful & is one vendor I would recommend to anyone
Thanks for the prompt service and interest in our product needs.
I've been completely happy working with Rudy and the guys at Cerus, and will continue to do business with them.
Sales staff is very helpful; especially Brad who goes out of his way to make sure myself and the customer is satisfied.
Awesome product, awesome service! Wish you had a warehouse closer to us, but other than that complaints whatsoever!
I think your product is great! Jared Faulkner Electrical Construction Company
Great company to do business with..thanks
you guys have awesome salespeople, customer service, product, lead times, prices, etc etc couldn't be more happier!!!!
You are a great business partner for CFM Company
Keep up the good work.
I appreciate your excellent service. You guys really go the extra mile!
Brian is an amazing sales rep....always gets it done with delivery and pricing the first time!
Product is good, lead times are great - customer service is great.
Everything if fine. need to follow up.
Keep up the good work and I will keep coming back!
Cerus is a pleasure to do business with
great job
keep up the good work
Cerus is doing everything right.
KEEP IT UP
Good job, keep up the great service.
I REALLY LIKE THE EMAIL TIFICATION WITH TRACKING # WHEN MY ORDER SHIPS.
job well done.
Keep up the good work. Look forward to placing the next orders.
...One stormy night three ABB drives blew off the wall and the cerus was ok. Your tech support and your willing to get my drives or parts to me to get my goal accomplished are just great.
You guys rock!
service was very prompt and friendly
Doing a great job, keep it up.
always a pleasure to speak with your staff
Good Stock, Good Staff!
Cerus is always very helpful...something rare today with suppliers.
I have been very pleased with the quick turnaround on products that have been ordered. Keep up the great work!
great service
Always a pleasure to do business with. Thanks!
Great Job!
Great guys in customer service. Darren and Brad are doing a tremendous job!
THANKS FOR ALL THE HELP
Excellent service. Great product.
Great job at follow up.
Try to ship orders complete
Keep up the good work!
look forward to more business in the future
Great, great product at an even better price!!!
all is good
good job good products
You are doing a great job and making mine easier.
keep it up!!!!
A good experience working with your firm.
need to contact me.You folks have done a great job for us.
Good job.
Are we set up to buy direct
b is super thanks don't change anything
We work with Cerus for both quality products and service. We get both!
I think you guys are great! Sue
Angelo is the greatest person to work with.
YOU FOLKS DO A REAL GOOD JOB FOR US.
Thank you for all you do.
Brian and Vlad are doing a great job!
Angelo goes 150% when helping me & that makes Cerus a vendor that I will use again & again
Excellent Support
keep buggin me and sendin me stuff and i'll probably keep orderin
Competitive pricing gets attention. Quality and performance sells equipment. Customer service then becomes everything!!
Product seems to have problems with internal control board. CI takes care of it but would be better if it never surfaced.
You all are very nice when i call. You call me back promptly when i have a question or send you all a fax. Thank you for everything you do. Marisa
Keep up the great work Ward Phillips
Good response, friendly, professional, great!
Keep up the good work!
You do make errors, but you correct them quickly to our satisfaction.
So far I have been very pleased with the service. I cant comment on the product since I purchased it for resale. However, I believe it's absolutely fine.
The key to success as you have found out is good products and great service.
Keep up the good work. It is a pleasure dealing with Cerus. Thanks, George
Helpfull personel and get the job done.
Create competitive pricing on solid state motor starters and we can afford to convert our old Y delta relay starters.
Please don't sell this product to someone else in our area.
You make doing business easy.
I will be placing another order tomorrow.
THANKS FOR THE QUICK DELV.
All sales reps are friendly and kw product line. This makes ordering easy and a enjoyable exsperiance.
VERY PLEASED WITH YOUR PEOPLE AND THE SERVICE THEY PROVIDE.......
Yes, that Brian guy is a really nice guy to work with. Yeah, right!
...Good so far
we love your products
sales and customer service are great to work with including B and Andrew
Easy to use and easy to price.
salesperson was very helpful
Your tech support service is great. The shortcut start up sheets are very helpful.
So far you have done an excellent job!
Keep up the good work. Give Dylan a hard time for us.
Good product and great service. thank you
you need to get the word out on your products - go to some industrial shows and get the literature in the hands of the end users.
Great products!
yes ask more questions regarding what the materials being ordered for will be used on ,don't just guess.
you guys are doing a good job
A better lay out in the catalog. The old catalog was much easier to use.
Good job so far.
enjoyed working with your people. very helpful and knowledgeable
You guys are the best!
Products are great.
THANKS- SO FAR SO GOOD.
Your tech support is very good! You provide a great product and service.
Great product
The instant acknowledgements via email are helpful---to feel confident order is entered and will go out that day
my experience has been good and I will not hesitate to call again.
You have a great product.
Great customer service and technical team
BEEN VERY EXCITED TO SELL CERUS
Keep up the good work! Cody & Angelo are doing great! I look forward to doing more business in the future.
Thank you for sending me the ship acknowledgements directly!!! I wish other suppliers would follow your lead.
GOOD PEOPLE TO DEAL WITH
good service
Problem was remedied quickly via UPS Red Sat. drop shipment.
KEEP UP GOOD QUALITY AND SERVICE
Keep up the good work
everything went well and accuratly thanks wayne.
Emailing tracking information really helps! That's a great service.
keep up the good work!!
Cerus Rocks!
Tech support and customer service has been 'right on'. Quotes are quick and I always get good info from top tch tech's.
your people do a good job when I call
pleasure working with dylan
Great service!!!
Everything's good!
First time user of the VFD's, hope they work as advertised
You Guys Rock!! Keep up the hard work. And Tell Brian I need a hat. Thanks Mick.
KEEP UP THE GOOD WORK
Dillon does a Great Job !!!
prompt customer service. good products. technical help when needed. thanks.WT
great sales department and employees
I have had some trouble with your VFD's breaking away by the mounting holes.
Super shipping --next day!
You've always done well by me.
Your guys are great.
keep up the good work
THANK U
Great Job keep it up
Dylan does a great job for us.
Everything is really good. Great product & great service
SO FAR A GREAT PRODUCT !
Like the product.
I like it when I call and get a person instead of a machine.
i think your catalog is put together well and you have good people in customer service
Quite happy with service.
over all i have been very pleased.
Keep up the good work
All of the people that i have been in contact with have been GREAT.
Yes - anything is one word!!!
Cerus is doing a great job and I enjoy ordering parts from your sales staff and talking technical with Vladdy.
Angelo is doing very good service for his customers
When things go wrong, at least Cerus tries to make it right.